Overview

WelTel Health is a Canada-based company with a vision to scale and change the way healthcare is delivered around the world. WelTel, founded in response to low adherence to HIV medication treatment in Kenya, has since deployed its platform in Canada, the United States, Europe, and Africa. The highly customizable platform that utilizes push messaging to check in with patients weekly.

How it works

The WelTel platform facilitates facilitates patient/provider communication through the use of simple direct messaging. Patients can respond that all is well or note that they have problems. If patients have issues, or do not respond, a call from the provider is triggered. This allows patients to speak with them without going to the clinic.

Scoring

WelTel has been scored below according to it’s ability to serve the TB market for low- and middle-income countries (LMICs) along Fit for Purpose and Technical Specifications metrics. Note that higher scores equate to a greater ability to serve the market. For example, if a product scores well in the Provider Burden subcategory, that means that the burden for the provider is low.

For full descriptions of the sub-categories, see the 2021 DAT Market Landscape.

Fit for Purpose

Provider Burden100%
100%
Patient Burden50%
50%
Reach50%
50%
Barriers to Entry100%
100%
Accuracy0%
0%
Evidence100%
100%

Technical Specifications

Range100%
100%
Electricity0%
0%
Dosing History50%
50%
Data Integration100%
100%
Portability100%
100%
Reminders100%
100%
Automatic Reporting100%
100%

Advantages

  • Can be used from any phone
  • No device to set up or maintain
  • Can be flexibly deployed to fit a number of circumstances and environments
  • Product has been used in LMICs and for TB

Disadvantages

  • Relies on daily SMS interactions, which can place a high burden on patients
  • Does not track adherence in real time and adherence events are self-reported

Access

For more information, please visit the WelTel Health website.

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